An important Covid-19 update

Here at Macquarie Physiotherapy and Exercise Centre the health and wellbeing of our clients and staff has always been our priority. As a result, we would like to reassure you we are continually monitoring and gaining updates from multiple professional sources.

If you would like to talk to someone for more information on the coronavirus, you can contact:

• Coronavirus Health Information Line, Department of Health on 1800 020 080 (operates 24 hours a day, seven days a week)
• The Public Health Information Line on 1800 004 599

UPDATE: Our phone lines are ACTIVE!

We’ve had a couple of people report that when trying to contact us, they got a message saying “the telephone line had been disconnected or invalid”. After talking with our IT help, this may be due to congestion or a bigger issue to do with individual service providers.

PLEASE, keep trying to contact us on those SAME PHONE NUMBERS!
If you have repeated trouble, please firstly try one of our other clinic numbers and if no success, let us know through email.
For contact details, hit the ‘CONTACT’ link above or scroll to the bottom of this page.

Apologies for any frustrations,

Macquarie Physiotherapy

• Our staff are maintaining the high hygiene standards such as regular hand sanitizing and disinfection of hard surfaces as outlined by NSW Health
• Our reception staff are screening people for high risk factors, so please do not be offended by extra questions you may be asked when booking appointments.  We do ask that if you have any flu like symptoms or feel unwell that you cancel your appointment (no cancellation fees will apply).
• If you have close contact with anyone returning from overseas, we ask that you please contact us via phone to discuss if alternative treatment options such as video or telephone consults are required.
• Our staff have been asked not to come in if they feel unwell, particularly with flu like symptoms.

We are committed to supporting public health authorities with any identified cases or concerns of potential transmission in the community and believe that transparency is key to everyone’s safety so rest assured that if we have confirmed cases in our premises we will be alerting public health authorities and taking responsible steps for the good of the wider community.

At this stage though we are still open and look forward to continuing our excellent services with you and our community.

For everybody, staying fit and healthy will be one of the best defences against this virus so apart from letting us continue to help you – eat well, rest well and get some regular exercise.

Kind Regards
The team at Macquarie Physiotherapy and Exercise Centre